Customer Survey Name * Company E-mail * Phone Primary Pace Lab * – Select – Asheville, NC Atlanta, GA Billings, MT Charlotte, NC Dallas, TX Davis, CA Dayton, OH Duluth, MN Eden, NC Energy Services- Pittsburgh, PA ESC- Mt. Juliet, TN Frontenac, KS Grand Rapids, MI Green Bay, WI Greenwood, SC Hurricane, WV Indianapolis, IN LabOps- Minneapolis, MN LabOps South- Houston, TX Lenexa, KS Long Island, NY Madison, WI Minneapolis, MN Mobile, AL New Orleans, LA Life Sciences- Oakdale, MN Ormond Beach, FL Pittsburgh, PA Pompano Beach, FL Raleigh, NC Salina, KS San German, PR Somerset, NJ Tampa, FL Virginia, MN Wolfe- Boston, MA Project Type * – Select – AIR - Air Laboratory DW - Drinking Water FA - Field Analytical(Field Services Only) GW - Groundwater HAZ - Hazardous Waste IH - Industrial Hygiene PRT - Product Testing PT - Property Transfer REM - Remediation ST - Stack Testing (Field Services Only) UST - Underground Storage Tank WW - Wasterwater Pace responsiveness to technical inquiries 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Pace responsiveness to all requests 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Project Manager promptness on returning phone calls 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Overall Project Manager rating 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Effectiveness of Pace Sales Support 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Timeliness of electronic results 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Timeliness of final report 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Final report format 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Accuracy of results 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Did the report/data meet your project requirements? 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Invoice accuracy 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Test Protocol/ Regulatory Assistance (Field Services Only) 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Timeliness of Bottle order delivery 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Completeness and appearance of Bottle order kits 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Does Paces operation hours meet your needs 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Overall Pace customer service rating 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Overall Pace quality rating 0 - Not Applicable 1 - Excellent 2 - Very Good 3 - Satisfactory 4 - Needs Improvement 5 - Unsatisfactory Are there any additional services you'd like to see offered? How Can We Improve? reCAPTCHA * Note: Fields marked * are required.
